Terms & Conditions — vlp2 Platform

1 Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the vlp2 website, mobile-optimised site, progressive web application, and all associated services accessible at vlp2.io and any of its subdomains.
• "vlp2", "we", "us", "our" means the operator of the vlp2 platform and all affiliated entities responsible for its operation.
• "Member", "you", "your" means any individual who has registered an account on the vlp2 platform and uses its services.
• "Account" means the personal user account created by a Member upon successful registration on the Platform.
• "BDT Wallet" means the Bangladeshi Taka balance held within a Member's Account for the purpose of placing bets, playing casino games, and receiving winnings and bonuses.
• "Bet" or "Wager" means any stake placed by a Member on a sports event, casino game, crash game, or any other wagering product offered through the Platform.
• "Bonus Funds" means promotional credits awarded to a Member's Account that are subject to wagering requirements before they may be withdrawn as cash.
• "Wagering Requirement" means the minimum total betting turnover that must be generated from Bonus Funds before a withdrawal of those funds is permitted.
• "KYC" or "Know Your Customer" means the identity and age verification process that vlp2 requires Members to complete before processing withdrawal requests.
• "Responsible Gaming Tools" means the suite of self-management features available to Members including deposit limits, session time reminders, cool-off periods, and self-exclusion.
• "Force Majeure" means any event beyond the reasonable control of vlp2, including but not limited to natural disasters, government actions, internet service disruptions, or third-party payment system outages.

2 Acceptance of Terms

By accessing the vlp2 Platform or creating an Account, you confirm that you have read these Terms and Conditions in their entirety, that you understand them, and that you agree to be legally bound by them. Your continued use of the Platform following any amendment to these terms constitutes your acceptance of the revised terms.

These Terms and Conditions apply to all aspects of the Platform including sports betting markets, live casino services, slot games, crash games, promotional offers, payment processing, and customer support interactions. They are to be read in conjunction with the vlp2 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and vlp2.

If you are accessing the Platform on behalf of another person or entity, you represent that you have full authority to bind that person or entity to these terms. You may not accept these terms on behalf of any person who does not meet the eligibility requirements set out in Section 3.

3 Eligibility

To be eligible to register and maintain an Account on vlp2, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age;
• You are a human individual acting on your own behalf — registrations by corporations, trusts, partnerships, or automated software are not permitted;
• You do not hold a current self-exclusion from vlp2 or any other platform covered by a vlp2-administered self-exclusion programme;
• You are not aware of any reason why your participation in online gambling would violate any law or regulation applicable to you personally in your place of residence;
• You are not registering with the intent to engage in prohibited conduct as described in Section 11 of these Terms;
• All information you provide during registration is true, accurate, current, and complete.

vlp2 reserves the right to request documentary proof of eligibility at any time and to suspend or close Accounts where eligibility cannot be confirmed to vlp2's satisfaction. vlp2 may use third-party age and identity verification services to assist in assessing Member eligibility.

4 Account Registration

Each Member is permitted to hold exactly one Account on the vlp2 Platform. Opening, operating, or attempting to operate more than one Account — whether under the same or a different identity — constitutes a material breach of these Terms and will result in the closure of all associated Accounts and the forfeiture of any balances held therein.

4.1 Registration Information

During registration, you will be required to provide accurate personal information including your full legal name, date of birth, country of residence, a valid Bangladesh mobile number, and a unique username and password. You warrant that all information provided is truthful and that you will update it promptly if any details change.

4.2 KYC Verification

Before vlp2 processes your first withdrawal request, you must complete the KYC verification process. This involves submitting a valid government-issued photo identity document (such as a National Identity Card, passport, or driving licence) and, where required, proof of your registered Bangladesh mobile banking account (bKash, Nagad, Rocket, or Upay). vlp2 may request additional documentation at any time to meet its obligations. Failure to complete KYC within a reasonable time following a request will result in withdrawal processing being paused until verification is satisfactorily completed.

4.3 Account Currency

All Accounts on vlp2 are denominated in Bangladeshi Taka (BDT). All displayed balances, deposit amounts, withdrawal amounts, bet stakes, winnings, and bonus values are expressed in BDT. vlp2 does not support foreign currency accounts, and no currency conversion is applied to BDT transactions.

5 Account Security

You are solely responsible for the security and confidentiality of your Account login credentials. vlp2 strongly recommends enabling the optional two-factor OTP verification feature, which delivers a one-time password to your registered Bangladesh mobile number each time a new login session is initiated from an unrecognised device.

You must not share your username, password, or OTP codes with any third party under any circumstances. vlp2 will never contact you by any channel — including email, live chat, or telephone — to request your password or full OTP code. Any communication claiming to be from vlp2 that requests such information should be treated as fraudulent and reported to support immediately.

All activity occurring on the Platform under your Account credentials is your sole responsibility, whether or not such activity was authorised by you. If you suspect that your Account has been accessed without your authorisation, you must contact vlp2 support immediately via live chat so that the Account can be suspended pending investigation. vlp2 accepts no liability for losses incurred as a result of unauthorised Account access where the Member has failed to take reasonable steps to protect their credentials.

vlp2 reserves the right to close or suspend any Account at any time where there is reasonable suspicion of compromised credentials, fraudulent access, or security-related risk, and will notify the registered Account holder as soon as practicable following any such action.

6 Deposits

vlp2 accepts deposits in BDT via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank transfers. The minimum single deposit amount is ৳500. Maximum deposit limits vary by payment method and account tier and are displayed within the deposit section of your Account dashboard.

In standard conditions, deposits via bKash and Nagad reflect in your BDT Wallet within one to three minutes of the transaction being confirmed by the payment provider. Bank transfer deposits may take longer depending on the processing schedule of the sending institution. vlp2 is not responsible for delays caused by your payment provider, mobile banking service interruption, or network connectivity issues on the payment provider's side.

vlp2 does not charge processing fees on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own standard transaction fees as per their published fee schedules. These fees are charged by the payment provider and are not collected by vlp2.

vlp2 reserves the right to request verification of the source of funds for any deposit at any time. Where such verification is requested, withdrawal processing will be paused until the request is resolved to vlp2's satisfaction.

7 Withdrawals

Withdrawal requests may only be submitted by Members who have successfully completed KYC verification as described in Section 4.2. Withdrawals are processed to the same payment method used for the Member's most recent qualifying deposit, or to the payment method on record as the Member's primary withdrawal destination. The minimum single withdrawal amount is ৳500.

7.1 Processing Times

vlp2 targets same-business-day processing for withdrawal requests submitted during standard Bangladesh Standard Time (BST, UTC+6) business hours. Requests submitted outside business hours or on public holidays in Bangladesh will be processed on the next available business day. Once vlp2 has approved and dispatched a withdrawal, the time for funds to reach your bKash, Nagad, Rocket, or Upay account depends on the payment provider's own processing schedule and is outside vlp2's direct control.

7.2 Withdrawal Conditions

• Any active Bonus Funds with outstanding wagering requirements must be fully met before the associated real-money balance can be withdrawn.
• Withdrawals may not be processed while an Account is under investigation, suspended, or pending KYC completion.
• vlp2 may apply additional verification checks to withdrawal requests that exceed defined threshold amounts.
• Repeated withdrawal request cancellations or suspicious withdrawal patterns may result in additional review periods.

7.3 Withdrawal Limits

Standard daily and monthly withdrawal limits apply to all Accounts and are displayed within the Account dashboard. Members who have completed enhanced verification and have a positive account history may apply to have standard limits reviewed. vlp2 reserves the right to adjust withdrawal limits at its sole discretion with reasonable prior notice to the affected Member.

8 Bonuses & Promotions

vlp2 offers a range of promotional incentives to eligible Members, including welcome bonuses, reload offers, free bets, cashback programmes, and seasonally themed promotions aligned with events such as BPL season, IPL, Eid, and Pohela Boishakh. All promotions are subject to specific terms that are published alongside each offer. By claiming a promotion, you agree to the specific terms of that promotion in addition to these general Terms and Conditions.

8.1 Wagering Requirements

Bonus Funds credited to your Account are subject to wagering requirements before they may be converted to withdrawable cash. The applicable wagering multiplier, eligible games or markets, minimum odds requirements, and bonus expiry period are stated clearly in the terms of each individual promotion. vlp2 does not apply hidden or undisclosed wagering conditions to any promotional offer.

8.2 Bonus Abuse

vlp2 actively monitors bonus activity for patterns indicative of abuse, including but not limited to: low-risk hedging strategies designed to clear wagering requirements with minimal financial exposure; coordinated multi-account claiming; use of automated software to place bonus bets; and systematic exploitation of promotional terms at variance with their intended purpose. Where bonus abuse is identified, vlp2 reserves the right to void any winnings generated during the abusive activity, forfeit the associated bonus balance, and suspend or permanently close the Account.

8.3 Bonus Expiry

All Bonus Funds have an expiry date. Any Bonus Funds and associated winnings that remain in a Member's Account after the expiry date without meeting the applicable wagering requirements will be automatically forfeited. Expiry dates are displayed within the bonus section of the Account dashboard and in the terms of each individual promotion.

9 Betting Rules

All sports betting activity on the vlp2 Platform is governed by the general betting rules set out in this Section and, where applicable, the sport-specific rules published within the Platform's help and rules documentation. In the event of any conflict between sport-specific rules and these general Terms, the sport-specific rules take precedence for that particular market.

9.1 Bet Placement

Bets are accepted only when confirmed by the vlp2 system and a unique bet reference number is generated and displayed to the Member. A bet confirmation notification does not constitute acceptance where the bet was placed after the relevant event has started (for pre-match markets) or after the specific market has been suspended or closed. vlp2 reserves the right to void bets placed on clearly mis-priced markets due to manifest error.

9.2 In-Play Betting

In-play (live) betting markets are offered on selected cricket, football, table tennis, and other sports fixtures. In-play odds are updated continuously to reflect real-time match conditions. There may be brief periods during which markets are suspended — for example, during wicket reviews, DRS decisions, or interruptions in the live data feed. Bets cannot be placed while a market is suspended. vlp2 accepts no responsibility for the unavailability of in-play markets during technically or operationally constrained windows.

9.3 Bet Settlement

Bets are settled in accordance with the official result of the relevant event as determined by the recognised governing body — for example, the Bangladesh Cricket Board (BCB), the International Cricket Council (ICC), or the Board of Control for Cricket in India (BCCI) for IPL markets. In the event of a result reversal after initial settlement, vlp2 reserves the right to re-settle bets in accordance with the revised official result. Any resulting adjustments will be reflected in Member BDT Wallet balances as soon as practicable.

9.4 Minimum and Maximum Stakes

Minimum and maximum stake limits apply per bet and vary by sport, market type, and event. These limits are displayed on each market before bet placement. vlp2 reserves the right to apply individual stake limits to any Member's Account at any time, including reducing the maximum stake available for a specific Member on a specific market, without requiring a reason.

10 Casino & Game Rules

All casino games available on the vlp2 Platform — including live dealer games, slots, crash games, and virtual table games — are supplied by licensed third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game is governed by its own published rules, which are accessible within the game interface. Members are responsible for familiarising themselves with game rules before wagering.

10.1 Random Number Generation

All slots and virtual table games on the vlp2 Platform use certified Random Number Generation (RNG) technology supplied by the game provider. vlp2 does not modify, influence, or have access to the RNG outcomes of any third-party game. Crash games including Aviator operate on provably-fair algorithms, the verification mechanics of which are documented within the game interface.

10.2 Disconnection Policy

In the event of a disconnection during an active game round, the game round will be completed according to the provider's standard disconnection policy. Most providers complete the round using the action last confirmed by the player before disconnection. If a disconnection occurs before a bet is confirmed, the bet will not be placed and no funds will be deducted. vlp2 is not responsible for disconnections caused by the Member's internet service provider, mobile network, or device.

10.3 Malfunction Policy

In the event of a game, system, or software malfunction that affects the validity of a game round or bet, vlp2 reserves the right to void the affected round and return stakes to the Member's BDT Wallet. Winnings generated from a demonstrably malfunctioning game will not be paid. vlp2 will endeavour to notify affected Members of any voided rounds as promptly as is operationally practical.

11 Prohibited Conduct

The following conduct is strictly prohibited on the vlp2 Platform. Engaging in any of the following will result in immediate Account suspension, permanent closure, forfeiture of balances associated with prohibited activity, and may be reported to relevant authorities:

• Multi-accounting: Registering, operating, or using more than one Account on the Platform, whether under the same or a different identity;
• Underage gambling: Registering or using the Platform while under 21 years of age, or facilitating access by any person under 21;
• Fraud and misrepresentation: Providing false, inaccurate, or misleading information during registration, KYC, or any other Platform interaction;
• Automated software use: Using bots, scripts, artificial intelligence tools, macros, or any other automated means to place bets, navigate the Platform, or interact with any game or market;
• Match-fixing and insider information: Placing bets with the benefit of non-public insider information about the outcome of any event, or participating in any arrangement to manipulate the result of any sporting or gaming event;
• Chargebacks and payment fraud: Initiating fraudulent chargebacks, reversals, or disputes through your mobile banking provider after depositing funds to the Platform;
• Money laundering: Using the Platform for the purpose of laundering funds derived from illegal activity or otherwise attempting to use the Platform to disguise the origin of any funds;
• Systematic bonus abuse: As described in Section 8.2, including coordinated claiming across multiple Accounts;
• Exploiting software errors: Knowingly exploiting any technical error, glitch, loophole, or malfunctioning feature of the Platform for financial gain;
• Harassment: Engaging in abusive, threatening, or harassing conduct toward vlp2 staff, support agents, or other Platform users through any communication channel.

12 Intellectual Property

All content on the vlp2 Platform — including but not limited to the vlp2 brand name, logo, website design, software, graphics, text, icons, odds presentation, game interfaces, and promotional materials — is the intellectual property of vlp2 or its licensed content providers and is protected by applicable intellectual property laws. No part of the Platform may be reproduced, distributed, modified, displayed, or transmitted in any form without the express prior written consent of vlp2.

Game content provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective providers. vlp2 operates these games under licence and does not claim ownership of the game software or associated assets.

Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not include the right to scrape, index, mirror, or systematically extract content from the Platform.

13 Limitation of Liability

To the fullest extent permitted by applicable law, vlp2 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of, or inability to use, the Platform or any of its services — including but not limited to losses arising from betting outcomes, game results, Platform unavailability, data loss, or unauthorised Account access.

vlp2 makes no warranty, express or implied, regarding the uninterrupted availability of the Platform, the accuracy of odds or market data, or the compatibility of the Platform with any specific device or operating system. The Platform is provided on an "as is" and "as available" basis.

In jurisdictions where the exclusion or limitation of incidental or consequential damages is not permitted, vlp2's liability shall be limited to the maximum extent permitted by law. In all cases, vlp2's total aggregate liability to any Member for any claim arising from or relating to these Terms shall not exceed the total net deposits made by that Member to the Platform in the thirty (30) days preceding the event giving rise to the claim.

vlp2 is not liable for any delay or failure to perform its obligations under these Terms where such delay or failure is caused by a Force Majeure event as defined in Section 1. vlp2 will use reasonable endeavours to notify Members of any Force Majeure event and to restore normal Platform operation as quickly as practicable.

14 Privacy & Data Protection

vlp2 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

vlp2 does not sell, rent, or share Member personal data with third parties for marketing purposes. Personal data may be disclosed to third-party service providers where necessary to deliver Platform services — for example, payment processors and identity verification providers — and to competent authorities where vlp2 is required to do so by law. Full details of data processing activities and Member rights are set out in the Privacy Policy.

vlp2 implements SSL encryption on all data transmissions between Members' devices and the Platform servers. All stored personal and financial data is held on secured infrastructure with access controls limiting exposure to authorised personnel only.

15 Responsible Gaming

vlp2 is committed to promoting responsible gambling and providing a safe environment for Members to enjoy entertainment within their means. The Platform offers the following Responsible Gaming Tools, accessible from the Account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period before activation.
• Session Time Reminders: Configure automated notifications that alert you after a defined period of continuous play.
• Cool-Off Periods: Temporarily suspend your Account for a defined period (minimum 24 hours, up to 6 weeks) during which no deposits or bets can be placed.
• Self-Exclusion: Permanently exclude your Account from the Platform. Self-exclusion is irreversible for the duration of the exclusion period. Once a self-exclusion is in place, vlp2 will take reasonable steps to prevent marketing communications from reaching the excluded Member.

If you feel that your gambling is causing harm to yourself or others, please contact vlp2 support immediately via live chat or email, or visit the Responsible Gaming page for further guidance. The 21+ age restriction is enforced without exception, and vlp2 actively works to identify and prevent underage gambling activity on the Platform.

16 Amendments to These Terms

vlp2 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, vlp2 will publish the revised Terms on the Platform and notify registered Members by email to their registered address or via an in-Platform notification. The effective date of any revision will be clearly stated at the top of the document.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revised Terms. If you do not agree with any amendment, you must cease using the Platform and, if you wish to close your Account, contact support to request account closure and withdrawal of any remaining balance.

vlp2 recommends that Members review these Terms periodically to remain informed of any updates. The version of the Terms in force at the time of any dispute is the version that governs the resolution of that dispute.

17 Governing Law & Dispute Resolution

These Terms and Conditions and any dispute or claim arising from or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with applicable law. vlp2 operates as an online entertainment platform serving users in Bangladesh and is committed to resolving all Member disputes fairly and transparently.

In the event of a dispute regarding bet settlement, account balances, bonus calculations, or any other Platform matter, Members are encouraged to contact vlp2 support in the first instance via live chat or email. vlp2 aims to resolve all support queries within 48 hours of receipt. For complex disputes requiring investigation, vlp2 will provide a written response within 10 business days of the formal complaint being lodged.

Where a dispute cannot be resolved through direct communication with vlp2 support, Members may escalate their complaint by submitting a formal written complaint to [email protected] with the subject line "Formal Complaint" and a full description of the issue, including relevant bet reference numbers, dates, and transaction records. vlp2 will acknowledge formal complaints within 2 business days and provide a final written determination within 20 business days.

vlp2's decisions on matters of game outcome, RNG results, and sports event settlement are final where they are consistent with the rules set out in these Terms and the applicable sport-specific or game-specific rules. vlp2 does not accept liability for any dissatisfaction with game outcomes that result from the normal and correct operation of certified RNG or live dealer systems.

18 Contact Information

If you have any questions, concerns, or complaints relating to these Terms and Conditions or the vlp2 Platform, you may contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the live chat widget on the Platform
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Languages: English and Bengali support agents available

vlp2 is committed to responding to all Member enquiries promptly and professionally. For urgent Account security matters — including suspected unauthorised access — please use live chat for the fastest response.